bj11 Terms & Conditions

1Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below unless the context expressly requires otherwise:

2Acceptance of Terms

By accessing the bj11 platform, creating an account, or placing any wager, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree to these terms, you must not use the bj11 platform.

Your use of the platform constitutes acceptance of these terms as they may be amended from time to time. It is your responsibility to review these terms periodically for updates. Continued use of the platform following any amendments constitutes acceptance of the revised terms.

3Eligibility and Age Restrictions

Use of the bj11 platform is strictly limited to individuals who meet all of the following eligibility criteria:

• You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• You must be physically located in Bangladesh at the time of accessing the platform and placing wagers.
• You must not be legally prohibited from participating in online gaming activities under the laws of Bangladesh or your jurisdiction of residence.
• You must not have previously been excluded or suspended from the bj11 platform or any other online gaming platform.
• You must act on your own behalf and not as an agent or representative of any third party.

bj11 reserves the right to request identity verification documents at any time to confirm your age, identity, and location. Failure to provide requested documentation may result in account suspension and withdrawal restrictions.

4Account Registration and Security

4.1 Registration Requirements

To use the bj11 platform, you must create a personal account by providing accurate, complete, and current information. All registration details must be provided in your own name. Registering on behalf of another person or using false information is strictly prohibited.

4.2 Account Ownership

Each User is permitted to hold only one bj11 account. Creating multiple accounts is forbidden and may result in the suspension of all accounts and forfeiture of any balances. You may not transfer, sell, or assign your account to any other person.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account will be deemed to have been authorized by you. bj11 is not liable for any losses arising from unauthorized use of your account if such use occurs due to your failure to maintain adequate security.

• Use a strong, unique password and enable two-factor authentication where available.
• Do not share your account credentials with any third party.
• Notify bj11 support immediately if you suspect unauthorized access to your account.

4.4 Account Verification

bj11 may require you to complete identity verification procedures at any time. This may include providing copies of government-issued identification, proof of address, or proof of payment method ownership. Withdrawal requests may be delayed or declined until verification is completed.

5Deposits, Withdrawals, and Payment Methods

5.1 Accepted Payment Methods

bj11 accepts deposits and processes withdrawals via the following locally supported payment methods: bKash, Nagad, Rocket, Upay, and major Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank Bangladesh. All transactions are denominated in Bangladeshi Taka (BDT).

5.2 Deposits

Deposits are typically processed instantly. Minimum and maximum deposit limits may vary by payment method. bj11 does not charge deposit fees, although your payment provider may apply their own charges.

5.3 Withdrawals

Withdrawal requests are processed after any applicable wagering requirements have been met and account verification has been completed. Withdrawals must be made to a payment method registered in your own name. Typical processing times are as follows:

• Mobile wallets (bKash, Nagad, Rocket): 15 minutes to 3 hours
• Bank transfers: 1 to 3 business days

bj11 reserves the right to request additional verification documents before processing withdrawals, particularly for large or unusual transaction patterns. Anti-money laundering procedures may require that deposits be wagered at least once before withdrawal.

5.4 Currency

All transactions on the bj11 platform are conducted in Bangladeshi Taka (BDT). You are responsible for any currency conversion fees imposed by your payment provider.

6Bonuses, Promotions, and Wagering Requirements

6.1 Promotional Terms

bj11 may offer bonuses, promotions, free bets, and other incentives from time to time. All bonuses are subject to specific terms and conditions that will be clearly stated in the promotional offer. By accepting a bonus, you agree to be bound by those terms.

6.2 Wagering Requirements

Bonus funds are typically subject to wagering requirements, which specify the total amount that must be wagered before bonus funds can be converted to withdrawable cash. Wagering requirements vary by promotion and will be clearly stated in the promotional terms. Not all games contribute equally to wagering requirements.

6.3 Bonus Abuse

bj11 strictly prohibits bonus abuse, including but not limited to creating multiple accounts to claim bonuses multiple times, coordinated betting patterns designed to exploit bonuses, or any other manipulative behavior. Users found engaging in bonus abuse will have their accounts suspended, bonuses forfeited, and winnings voided.

6.4 Withdrawal Restrictions

Bonus funds cannot be withdrawn until all wagering requirements have been met. Attempting to withdraw before completing wagering requirements may result in forfeiture of the bonus and any associated winnings.

7Sports Betting Rules

7.1 Bet Placement

All bets placed on the bj11 platform are binding once confirmed. You are responsible for ensuring that your bets are correct before confirming. bj11 does not accept cancellation requests after a bet has been placed, except in cases of obvious pricing errors.

7.2 Bet Settlement

Bets are settled based on the official result of the sporting event as declared by the relevant governing body. In cases where no official result is declared or an event is abandoned, bets may be voided and stakes returned. Settlement rules for specific sports are available in our detailed sports betting rules.

7.3 Market Suspension

bj11 reserves the right to suspend betting markets at any time, including during live events. Bets placed after a market has been suspended may be voided.

7.4 Pricing Errors

If a bet is accepted at odds that are materially incorrect due to an obvious error (palpable error), bj11 reserves the right to void that bet or settle it at corrected odds. Users will be notified of such actions.

8Casino Game Rules

8.1 Game Integrity

All casino games and slots on the bj11 platform use certified random number generation (RNG) technology provided by licensed third-party game studios including Pragmatic Play, NetEnt, Evolution Gaming, and Ezugi. bj11 does not manipulate game outcomes.

8.2 Game Malfunctions

In the event of a game malfunction, disconnection, or technical error, all affected bets will be voided and stakes returned. bj11 is not liable for any losses caused by technical issues beyond our control, including internet connectivity problems or device malfunctions.

8.3 Betting Limits

Each game has minimum and maximum bet limits clearly displayed within the game interface. bj11 reserves the right to adjust betting limits at any time.

9Responsible Gaming

bj11 is committed to promoting responsible gaming. We provide tools to help you manage your gaming activity, including deposit limits, session reminders, cooling-off periods, and self-exclusion options. If you feel that your gaming is becoming a problem, we strongly encourage you to utilize these tools or contact our support team for assistance.

For more detailed information, please refer to our dedicated Responsible Gaming page. If you believe you have a gambling problem, we recommend seeking help from professional organizations.

10Account Suspension and Termination

10.1 User-Initiated Closure

You may close your bj11 account at any time by contacting customer support. Upon closure, any remaining real-money balance will be returned to you after verification. Bonus funds will be forfeited.

10.2 Platform-Initiated Suspension

bj11 reserves the right to suspend or terminate your account immediately and without prior notice if:

• You breach any provision of these Terms and Conditions
• You engage in fraudulent, abusive, or collusive behavior
• You provide false information during registration or verification
• You are found to be under the legal age for gaming
• You attempt to manipulate the platform or exploit system vulnerabilities
• Your account activity suggests money laundering or other illegal activity

In cases of account suspension or termination for breach of terms, bj11 reserves the right to forfeit any funds in the account, cancel pending withdrawals, and withhold winnings.

11Intellectual Property

All content on the bj11 platform, including but not limited to logos, trademarks, graphics, text, software, and design elements, is the exclusive property of bj11 or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the platform without express written permission.

The bj11 name, logo, and associated branding are trademarks of bj11. Unauthorized use of these trademarks is strictly prohibited.

12Limitation of Liability

To the fullest extent permitted by law, bj11 and its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, data, or business opportunities.

bj11 is not responsible for any losses resulting from:

• Technical issues, including server downtime, internet connectivity problems, or software bugs
• Unauthorized access to your account resulting from your failure to maintain adequate security
• Third-party payment provider failures or delays
• Force majeure events beyond our reasonable control

Your sole remedy for dissatisfaction with the bj11 platform is to discontinue use and close your account.

13Privacy and Data Protection

Your privacy is important to us. bj11 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using the platform, you consent to the collection and use of your data as described in the Privacy Policy.

We implement industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

14Amendments to Terms

bj11 reserves the right to amend, modify, or update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the platform. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.

It is your responsibility to review these terms periodically. Continued use of the platform following any amendments constitutes your acceptance of the revised terms. If you do not agree to amended terms, you must discontinue use of the platform.

15Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with applicable laws. Any disputes arising from your use of the bj11 platform shall be resolved in good faith through negotiation. If a dispute cannot be resolved through negotiation, both parties agree to submit to binding arbitration.

By using the bj11 platform, you waive any right to participate in class action lawsuits or class-wide arbitration against bj11.

16Contact Information

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact the bj11 support team:

• Live Chat: Available 24/7 via the chat widget on any page of the platform
• Email: [email protected] (non-clickable — please type this address into your email client)

Our support team is available around the clock to assist with any inquiries related to your account, payments, bonuses, or general platform usage.